FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

How to place an order for products?

Let us know your requirement or application, we will give you a quotation in 12 hours. Then we will send the PI after you confirm the order.

What information do I need to provide before placing an order?

The size, capacity and usage are necessary. Besides, we may need some other parameters.

Can you design and customize products for me?

Definitely, we are extremely good at customizing various load cells. If you have any needs, please tell us. However, the customized products would postpone shipping time.

What is the express delivery?

DHL, Fedex, TNT, EMS, UPS etc. We will choose the safe and cheapest way for you to reduce your cost. Economic shipping way: By sea, by air transport. If you place mass order with us, the shipping way of by sea or by air transport will be ideal choice.

What is the quality guarantee?

Quality guarantee: 12 months. If the product has quality problem within 12 months, please return it to us, we will repair it; if we can't repair it successfully, we will give you a new one; but the man-made damage, improper operation and force major will be excepted. And you will pay the shipping cost of returning to us, we will pay the shipping cost to you.

Is there any after-sale service?

After you receive our product, if you have any questions or need any assistance, we can provide you the after-sale service by e-mail, Skype, WhatsApp, telephone and wechat etc.

What is the payment terms?

All T/T, L/C, PayPal, Western Union are the most usual ways we are using.

Are you a trade company or factory?

Our company is factory and directly sales.

When will you ship my order?

1 day shipping guarantee for stock items and 3-4 weeks for non-stock items.

Do you support drop shipping?

Yes, your drop shipping is available.

Are you trading company or manufacturer?

We are a group company specialized in the R&D and manufacture of weighing equipment for 20 years. Our factory is located in Tianjin, China. You can come to visit us. Looking forward to meeting you!

Can you design and customize products for me?

Definitely, we are extremely good at customizing various load cells. If you have any needs, please tell us. However, the customized products would postpone shipping time.

How about the quality?

Our warranty period is 12 months.We have a complete process safety guarantee system, and multi-process inspection and testing. If the product has quality problem within 12 months, please return it to us, we will repair it; if we can't repair it successfully, we will give you a new one; but the man-made damage, improper operation and force major will be excepted. And you will pay the shipping cost of returning to us, we will pay the shipping cost to you.

How’s the package?

Normally are cartons, but also we can pack it according to your requirements.

How’s the delivery time?

Generally, it will take 7 to 15 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

Is there any after-sale service?

After you receive our product, if you have any questions or need any assistance, we can provide you the after-sale service by e-mail, skype, whatsapp, telephone and wechat etc.